Airport worker spends months warning about a flawed process, gets dismissed, takes one day off, and watches everything fall apart exactly as predicted while a new employee gets blamed

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  • Airport ground crew servicing a plane at the gate with luggage equipment and vehicles nearby.
  • I, 22f have been working with my company for 5 years. Recently, the past 2 months I've been complaining about a recurring
  • issue at work and got the most validating phone call I've ever received from a supervisor.
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  • I will explain a little about my job so that it isn't very confusing but I cannot give too much information as well. For context, I work in an
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  • airport operations role that involves coordinating with multiple people and completing time-sensitive tasks before
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  • departures. My work takes place near the end of the process, so when delays, mistakes, or scheduling issues happen earlier
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  • Woman sitting at a desk with a laptop, notebooks, and clipboard, looking concerned while working.
  • on, the pressure often gets passed down to the people handling the final stages. My company has a contract with another company and we work in their building. We
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  • have an office but it's in the airport and this company we have a contract with, their location is near the airport, not directly
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  • inside. For these 2 months I've been saying that one particular flight/process has unrealistic timelines. The issue isn't the work
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  • itself. The problem is that delays keep happening almost everyday, which leaves the people at the end scrambling to make up for
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  • lost time. They also tend to schedule their people to come to work an hour before the flight arrives which is the main issue | have brought up multiple times.
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  • Woman sitting at a desk with a laptop, notebooks, and clipboard, looking focused while working.
  • I've repeatedly pointed out that when this flight arrives early, equipment isn't ready, items are missing, and I'm usually rushed
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  • paperwork isn't complete, or people from the other company will start later than their schedule and because of that, the timeline becomes almost impossible. also
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  • do a lot of physical work as well and this is very important because these equipments go inside the aircraft and if not checked or
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  • handled correctly, it will put my job had risk and I could even end up with a criminal record. Every time I brought it up, it felt like
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  • nobody really took it seriously. My supervisor told me that he would handle it or maybe I'm not able to handle stress. I have been doing this particular work for 3 years and have trained other people as well!
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  • Yesterday I took a day off. A newer employee, let's call her Mia, f30 who I didn't train and was trained by someone else, ended up
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  • handling that same flight/process and apparently everything exploded. Multiple people complained. The new employee got accused of being too slow and
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  • not handling the pressure well. One of my colleagues, let's call him John, m44 from the other company criticized her performance, while another
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  • supervisor, let's call him Paul, m59 from that said company later said that John had started late in the first place, which contributed to the situation but he basically
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  • threw Mia under the bus and said she was extremely disorganized unlike me where I finish everything perfectly. This was what John told me today when I
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  • came to work. I know how John works and he's known to be extremely lazy as well. We have become closer in the years and he sees me like a kid because I'm the
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  • youngest in both the companies but I still keep my guard up since he can throw me under the bus anytime even though he claims he would never do that.
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  • My supervisor called me last night and basically said: "Everything you've been saying for months is happening. Other people are finally complaining about it too."
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  • Honestly I'm irritated about this whole situation and hopefully steps are finally being taken.
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  • Woman sitting at a desk with a laptop and notebooks, looking focused while working.
  • A few days ago, I posted about an issue at work that I've been complaining about for the past couple of months.
  • At the time, I felt like I was constantly raising the same concerns and not getting very far. The response was usually that the
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  • issue would be looked into, or that I just needed to handle the pressure better. Here's the link to the post in case you want to read it
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  • Well, I got an update today.
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  • My supervisor told me he's arranging a meeting with a supervisor from the other company involved in the process.
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  • What I'm a little surprised about is that he specifically wants me to attend the meeting as well.
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  • His reasoning was that I've been raising these concerns from the beginning, I've experienced the problem firsthand, and he trusts me to explain what's actually happening on the ground.
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  • Honestly, that caught me off guard. A few weeks ago, I felt like I was repeating myself. Now I'm being asked to sit in a meeting. with supervisors and discuss the issue directly.
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  • The thing is, this top supervisor from the other company, let's call him Shawn, m35. He may appear friendly and polite outside but he literally talks down to his own.
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  • employees in a very nice condescending way. He also for some reason has had a vendetta towards me in particular for god
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  • knows why. He once sent a nasty email about me to my company 2 years ago but they ignored it lol. He never used to greet me or
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  • even glance at me. Hey, I'm not here to make friends with the other company's supervisors so I was the least bothered.
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  • I've never been someone who ignores mistakes or leaves things out of reports. If something serious happens, I document it and send it to my supervisor.
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  • That's literally part of my job. He's very protective of his own department and employees. If something goes wrong, his first instinct is often to explain it away,
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  • minimize it, or redirect attention somewhere else instead of acknowledging the problem. Sometimes he doesn't even know
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  • half the problems that happen under his nose which makes it even better because what do you mean you didn't know one of your employers damaged a truck and you found out two weeks later about it!
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  • Anyways. This is my situation right now and I'll be having this meeting with my supervisor and him....i will update when this meeting takes place
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